Innovation Pilot Partner: Just Park

Parking is a key factor influencing how people use and experience city centre amenities and attractions. Encouraging increased use of digital payment platforms provides an opportunity to offer flexible and targeted benefits to support new parking policies, more efficient enforcement, and better respond to different user needs.

Many cities like Dundee are also increasingly committing to ‘go cashless’, using the shift to mobile phone-based payment platforms as an opportunity to reduce the higher costs associated with running cash-based payment infrastructure.

JustPark is trialling a range of innovative new services to help increase the uptake of cashless parking in Dundee and deliver additional benefits to drivers, the council and the wider city. This was the first time the company has piloted these services.

It included a pre-booking service for EV users to optimise charging points and provide EV drivers with certainty of charger availability. Dundee City Council released one rapid charger from the Queen Street hub to the trial project. This saw a selected user group of residents and business users pre-book the identified charger through the Just Park App and have exclusive access to it.

Further development stages of this trial will include exploring the potential for the full integration of the parking app with the charge point back office for a seamless customer experience, along with the ability to start and end the charging session through the parking app.

Dundee City Council saved around £1,900 a month through reduced fees for cashless parking, which is the equivalent of over £22,000 a year.

In the pilot phase, it was identified users saved over £2,200 a month compared to the previous service. This equates to an annual saving of £26,400.